My sites down - Registrar is fucking my domains

CatsEye · 2006-03-11, 10:11 PM

Thanks, Linkster, that's a good sign.

Just got an email from my friend who's working on this for me:

"Had to update the whois with my info and resubmit all the dns info that they wiped. No luck. I tried calling their 24/7 support again and AGAIN. Keep getting disconnected after 20 minutes on hold. I tried using their web based support form. Their tactic seems to be to ask a clarifying question--and then close the trouble ticket! "Which domains are affected ? ( close close close )" I've submitted so many tickets now that I get a different screen to submit. I think that's the escalation process. They only ever seem to respond to new trouble tickets, so all my communication with them is being done by opening a new one.

Finally after threating to cc their legal team and their executive staff ( I'm compiling a list from their press releases ) I finally got someone to tell me that the problem *should* be solved in 12 hours. Presumably its solved on their end and we're waiting for the dns to propagate out to the internet."

Some but not all of the domains are up now. The domain I use for email is still down. Just hoping that I don't end up blacklisted by the 90 or so LLs I've been submitting to and I don't even want to think about all the TGPs; I'm freaking that my domains will have to be scorched or something and I'll lose what adult traffic traction I had achieved.

Can someone recommend another registrar? Who do you use? I need to use someone else in the near future, with 24/7 support that isn't powered by hamsters, and dixie cups on strings.

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2006-03-11, 10:11 PM	#5
CatsEye Trying is the first step towards failure Join Date: May 2005 Location: Washington (no, the NICE one.) Posts: 128	Thanks, Linkster, that's a good sign. Just got an email from my friend who's working on this for me: "Had to update the whois with my info and resubmit all the dns info that they wiped. No luck. I tried calling their 24/7 support again and AGAIN. Keep getting disconnected after 20 minutes on hold. I tried using their web based support form. Their tactic seems to be to ask a clarifying question--and then close the trouble ticket! "Which domains are affected ? ( close close close )" I've submitted so many tickets now that I get a different screen to submit. I think that's the escalation process. They only ever seem to respond to new trouble tickets, so all my communication with them is being done by opening a new one. Finally after threating to cc their legal team and their executive staff ( I'm compiling a list from their press releases ) I finally got someone to tell me that the problem should be solved in 12 hours. Presumably its solved on their end and we're waiting for the dns to propagate out to the internet." Some but not all of the domains are up now. The domain I use for email is still down. Just hoping that I don't end up blacklisted by the 90 or so LLs I've been submitting to and I don't even want to think about all the TGPs; I'm freaking that my domains will have to be scorched or something and I'll lose what adult traffic traction I had achieved. Can someone recommend another registrar? Who do you use? I need to use someone else in the near future, with 24/7 support that isn't powered by hamsters, and dixie cups on strings.