I have a plan now I need to choose names

[dvduval]

Yes, if there are some bugs with phpLD or phpLD News, and you want them addressed, you are welcome to post them on the phpLD forums, and we will do our best to help, so long as you are respectful of our community and support staff.

If you take a step back, and look at the words you are using even now, and then imagine being the person trying to support someone that is yelling at them, you might see why the people helping you may have been less sympathetic to your cause, or speedy at answering your requests. We may not have been as fast or as perfect in our support as you liked (or us either), but you will find that we don't easily give up on people. If you have given up on us, that is your decision, but we are still there for you in the phpLD forums, so long as you are respectful of our community and still desire help.

We are always happy to help people that appreciate what we do. We work very hard every day, and if you look at our forums, you will see that we answer a good 100 posts from customers each and every day. We make improvements to the script over time as a result of requests by customers. We may not be as fast as people would like sometimes, but we have many customers that have been with us for a long time, and are repeat buyers, because they found our script valuable to them.

The reason I responded to this old thread was I didn't get a chance to respond at the time.

[walrus]

If you'll re-read this thread http://www.greenguysboard.com/board/...ad.php?t=26679, you will see that I was not yelling when I was having problems. In fact, I would say that I was pretty understanding at that time.

That was back in December of 2005. Of course, even though you had my e-mail and I was setup to recieve an e-mail if I recieved a PM on your support site, I was never notified of any updates. Once I quit complaining, I was forgotten.

In my contacts with you, you led me to believe that you were working on my issues. But with Oast, you told him you wouldn't even be addressing those same issues until after the release of a new version of phpLD. In my book, that is flat out lieing to my face and that is when I decided I would have no more to do with you.

Given my case, it would seem the only way to get any support is to bust your balls and be a little angry. Or at least that is the way you get lip service, which is really the only service I ever recieved.

Until you brought up this old dead thread, I have done very little other than try to warn other professional webmasters that I don't believe your products are ready for prime time. Now you can quote all the numbers you want but I have to wonder what percentage of them are just like me...and T Pat. In fact, I have never heard a single webmaster say anything positive about either of your products.

And for the record, I'm not looking for support now. One script is in the trash and the second will be shortly.