Customer retention: what is the best formula?

[Qon]

Originally Posted by andrej_NDC

but then its pretty funny that they reply to problems later than all the smaller paysites.
I personally think that if the members section is made for surfers(easy to navigate, good help page), they dont email you very often.

well, they put their sites up for money... not necessarily for the joy of running the site AS WELL AS the money. that's the big difference with adult sites today & those that were running before the turn of the milinneum (sp)




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