Epassporte test

[Greenguy]

There is no way in hell they will email you the password for your account - especially to an email addy other than the one that's on the account

[Jim]

Originally Posted by Greenguy

There is no way in hell they will email you the password for your account - especially to an email addy other than the one that's on the account

Thought the same thing. Especially when the site said to call. But, as I said, I followed their directions to the letter. Why they couldn't give the directions on the website, I'll never know. It would seem that doing it on the phone would have been the way to go. I told them my account number on the card, the middle 8 numbers on the physical card and answered the security question.

I forgot to mention, I only got these instructions after the person I spoke to told me to email them from the email address I could no longer access After I mentioned that was no longer my email, then I was told the instructions.

Here is what I expected...
A fax showing who I was and the answer to my security question.

As time goes by, I am starting to chalk this up to another epassporte customer service rep that doesn't know what the hell he is talking about. But we will see.
It has now been 25 hours and 5 mins since I sent the request.

[spookyx]

Originally Posted by Greenguy

There is no way in hell they will email you the password for your account - especially to an email addy other than the one that's on the account

right. if they did that every rusky scammer could just email them and get access to my account and steal the $20 i have in there

[Jim]

Originally Posted by spookyx

right. if they did that every rusky scammer could just email them and get access to my account and steal the $20 i have in there

No argument here. I am just doing exactly what I was told to do. There were some steps I had to take that would insure that I had to have the card in hand and, there is that security question.

But, the security question was only used to send the email. Like I said, customer service never even asked my account name. And, I guess I need to point out, was very rude.

48 hours is coming up really quickly...just another 3 hours and 20 minutes.

[Keyser Soze]

Originally Posted by Greenguy

There is no way in hell they will email you the password for your account - especially to an email addy other than the one that's on the account

The process for getting a new password is to answer a series of questions to verify the caller is the person he claims to be, then the password will be reset and send to the email on file.
If a card holder no longer have access to that email, the card holder needs to fill out a form and return it to have the email changes.
The form requires the card holder to either send in information about the load card on file or proof of identity depending on which type of account it si.