Another sponsor dumping affiliates?

[TopBucks Lilit]

Hello Guys!

We performed database clean up and inactive accounts with e-mails bouncing back were deactivated. There was a problem with our system sorting out active and inactive accounts and many active accounts got flagged as inactive. This was the only possible way to actually filter out which accouts are in use and permanently move them to the active group assuming that the webmasters whose accounts were deactivated would contact us and ask to reactivate the accounts.

We apologize for any inconveniences it might cause.

Feell free to hit me or other TopBucks reps up to have your accounts reactivated.

Thanks,

[lassiter]

Originally Posted by TopBucks Lilit

This was the only possible way to actually filter out which accouts are in use and permanently move them to the active group assuming that the webmasters whose accounts were deactivated would contact us and ask to reactivate the accounts.

Very clever, I guess. At any rate, I emailed my "Account Representative," Nadya, on Monday, and followed up to "support at topbucks.com" and an ICQ to 168289515 (still showing active as "TopBucks Support") on Tuesday, but my account remains unaccessible as of this writing.

This, IMO, is silly, unprofessional and unnecessary game-playing. My email address with you remains valid and does not bounce (else I would not have received the automated email informing me of my user number and password, which of course had already been inactivated in spite of still being in the auto-reply database).

Thanks for coming on here at least, and letting us know which of us is not wanted/needed as an affiliate. Good luck.

[TopBucks Lilit]

Originally Posted by lassiter

Very clever, I guess. At any rate, I emailed my "Account Representative," Nadya, on Monday, and followed up to "support at topbucks.com" and an ICQ to 168289515 (still showing active as "TopBucks Support") on Tuesday, but my account remains unaccessible as of this writing.

This, IMO, is silly, unprofessional and unnecessary game-playing. My email address with you remains valid and does not bounce (else I would not have received the automated email informing me of my user number and password, which of course had already been inactivated in spite of still being in the auto-reply database).

Thanks for coming on here at least, and letting us know which of us is not wanted/needed as an affiliate. Good luck.

Lassiter, I am Nadya, and I'm your account manager.
I don't have any unresponded e-mails from Monday. I've just checked our ticket system and there were no tickets regarding the issue on Tuesday, August 26 which means your e-mails simply don't get through our spam filters and we need to white list them.

We are not letting you know that we don't need you, as you see we're open and willing to fix this.

[lassiter]

Originally Posted by TopBucks Lilit

I don't have any unresponded e-mails from Monday. I've just checked our ticket system and there were no tickets regarding the issue on Tuesday, August 26 which means your e-mails simply don't get through our spam filters and we need to white list them.

But you said...

This was the only possible way to actually filter out which accouts are in use and permanently move them to the active group assuming that the webmasters whose accounts were deactivated would contact us and ask to reactivate the accounts.

So let me make sure I understand this. You deactivated a slew of potentially "inactive" accounts (even ones who were still sending a steady, if small, stream of traffic, such as my own), assuming that anyone who actually cared or noticed would contact you to complain. And yet your active affiliates email addresses of record were not white-listed to begin with and so there would be no way for an affected affilate to notify you. Except for coming on a public board and making a stink.

Really, if you can't see the obvious flaw in the logic here, I need to be applying for a job over there to help y'all straighten it out.

[lassiter]

OK, I just spent an hour hashing out all the issues with Nadya and we're friends again and things are ok. So thanks very much, Nadya. (She's actually a very nice person ).

But speaking in general, since this has come up with other sponsors before, and quite recently (Hi Terry!) I think sponsors need to deal with issues like having support emails from their affiliates (to publically posted support addresses) going into the black hole of spam filters. I have all my sponsor addresses white-listed as a matter of necessity, and it would be nice (and cause fewer support headaches and less board drama) if all sponsors reciprocated in kind.

And if a sponsor posts an ICQ address for "support" - I think someone should be assigned to check it daily even if the regular person is on vacation or out of the office.

It's a two-way street, and we need each other.

[TopBucks Lilit]

Originally Posted by lassiter

Very clever, I guess. At any rate, I emailed my "Account Representative," Nadya, on Monday, and followed up to "support at topbucks.com" and an ICQ to 168289515 (still showing active as "TopBucks Support") on Tuesday, but my account remains unaccessible as of this writing.

This, IMO, is silly, unprofessional and unnecessary game-playing. My email address with you remains valid and does not bounce (else I would not have received the automated email informing me of my user number and password, which of course had already been inactivated in spite of still being in the auto-reply database).

Thanks for coming on here at least, and letting us know which of us is not wanted/needed as an affiliate. Good luck.

Lassiter, I'm hitting you up on ICQ now.