epassporte

Hi, Jim! Thanks for the welcome.

It is a good service. I agree, though, that it could be better. All new things have a process to iron out and I totally understand that. We live with it everyday.

It would be nice, though, to have reassurance from them that issues such as yours are very rare and isolated. Knowing that there is a process in place to prevent such, to handle it promptly upon receipt or resolve mistakes quickly would certainly make one using and promoting their service rest easier.