Hi everyone Im new here, sorry for the drama!

sleeves · 2006-09-06, 03:19 PM

I just want people to know what a pile of crap Epassporte is!

A little background, I tried to withdrawal my epassporte balance to my checking account on July 20. To this day I still dont have my money. Threw all of my communication with epassporte they've blamed the bank. They've told me numerous times the situation was resolved and I'd see my money in 1-5 days! I've requested numerous times for them to send me a check and they've rufused. When I called their support line I was shut down. As they blamed my bank.

This entire time my bank has explained that for an electronic transfer to go into the wrong account it would have to have the wrong numbers on it. The bank has continually said they're handcuffed and epassporte needs to recall the transfer and then resend.

After epassporte had been blaming my bank keyser finally admitted that the problem was with electracash on 8/24. Even though just 2 days earlier Maeghen Dennis was animated about it being wells fargos fault.

Keyser finally put the money back into my epass account obviously to shut me up because the money was never in my account. Or it was but it was frozen, except that I was able to withraw the money on 8/28 so Im not sure! But if you read keysers last response to me you'll understand.

If you read the responses by epassporte they contradict each other. I left out my replys because the post would be to long. Basically Im pissed and am calling them on all their bullshit. If you guys have any doubt I'll post them for you.

Some interesting points to note: If the bank made an error why would Electracash need to recover the money, wouldnt the bank be able to go threw the system and spot the mistake? After all its all numbers so if they were correct on the senders end it would be easy for the bank to see they screwed up.

Also, what is the point of Keyser putting the money in my epass account and then asking me not to touch it? Especially considering that it was the banks fault. And after I get the green light on 8/28 why did it once again fail? Could it be that the money was never in my account? That maybe keyser did that so I'd quit my bitching? You be the judge.
---------------------------------------------------------------

8/7

Dear Cardholder,

The funds should be posted to your account by the end of the day.

For further assistance, please call our Cardholder Services Center at any
of the phone numbers listed below.

I hope this is helpful and please let me know if I can be of further
assistance.

Regards,

Renae
ePassporte Cardholder Services

---------------------------------------------

Tuesday, August 08, 2006 2:02 PM

I have talked to our technical department and they said the transfer hit your account on August 2, 2006. They are going to check and see if maybe it got returned. Please let me know if there is anything else I can do for you.

Thank You,

Maeghen Dennis

----------------------------------------------
8/9

Dear Cardholder,

In regards to the transaction in question, please contact your bank for
further assistance. This is the tracking number for the transaction
###########. The transaction can be traced by this number. Thank you.

ePassporte Cardholder Services

---------------------------------------------
8/15

I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank.

Thanks!

Maeghen Dennis

-------------------------------------------
8/21

This usually never happens. We have a third party between us and the bank that helps process the transfer. That is who our technical department was dealing with. The money will be put into your bank account. Please let me know if you need anything else.

Thanks!

Maeghen Dennis

------------------------------------------
8/22

Our technical department is waiting on Electracash which is the third party. I will keep in touch.

Thanks!

Maeghen Dennis

------------------------------------------
8/22

It was Wells Fargo that screwed up and they put the money into someone else's account. Electra Cash is trying to recover the money from Wells Fargo. This is what is taking so long. Please be patient.

Thank You,

Maeghen Dennis

--------------------------------------------
8/24

We are looking into this and you should hopefully receive an answer about this Friday or Monday. I talked to Maeghen and I the problem lies with ElectraCash we are working hard to get them to send you your money and I expect something to happen within a day or two. I will follow up on it and let you know as soon as I know more.

Regards,
Michael Olsen

------------------------------------------------
8/25

The money is back in your account. We are still working on solving the problem so if you can please wait with withdrawing money to your bank account until this is solved. I will let you know when its cleared up.

Regards,
Michael

------------------------------------------------
8/28

Dear Cardholder,

We are happy to inform you that the funds have been returned to your account and are now available to you. We would like to convey our apologies for this ugly situation and thank you for your patience and forbearance

For further assistance, please call our Cardholder Services Center at any of the phone numbers listed below.

I hope this is helpful and please let me know if I can be of further assistance.

Regards,Shawn H.

-------------------------------------------------
9/6

The problem is still unsolved. We still haven't had the original amount returned to us from your bank. We are still working to solve this and the money from your transfer on August 28th can't be returned to you until we receive the money back from your bank. I asked on you August 25th to please hold on making new withdrawals until this problem were fixed.
Our Tech department is looking into this and as soon as I have more information I will email you again.

Regards,
Michael Olsen

-----------------------------------------

I responded this morning with another animated email but of course keyser hasnt responded but Im sure he'll have some kind of snappy answer for all the nuthuggers on this board!

And in case you havent figured it out yet, I STILL DONT HAVE MY MONEY!!!!

shaliza.somani at ePassporte dot com replies on another board to this post.

This was a mistake on YOUR BANK'S END not ePassporte's. You missed the email where Michael told you not to try transferring funds again via ACH until your bank could fix the issue on their end.

cut/paste from your post:

I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank.

-------------------------

to highlight what she's talking about:

8/15

I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank.

8/24

We are looking into this and you should hopefully receive an answer about this Friday or Monday. I talked to Maeghen and I the problem lies with ElectraCash we are working hard to get them to send you your money and I expect something to happen within a day or two. I will follow up on it and let you know as soon as I know more.

8/25

The money is back in your account. We are still working on solving the problem so if you can please wait with withdrawing money to your bank account until this is solved. I will let you know when its cleared up.

8/28

Dear Cardholder,

We are happy to inform you that the funds have been returned to your account and are now available to you. We would like to convey our apologies for this ugly situation and thank you for your patience and forbearance

For further assistance, please call our Cardholder Services Center at any of the phone numbers listed below.

I hope this is helpful and please let me know if I can be of further assistance.

Regards,Shawn H.

terry · 2006-09-06, 05:24 PM

Welcome to the board sleeves. Sorry to hear about your trouble. Good luck

rachelo · 2006-09-06, 08:42 PM

WOW!, I just signed up with Epassporte, and after this I don't know if I will ever use them. Anyone else have problems with them?

OH, Welcome to the greatest board on earth!

Cleo · 2006-09-06, 08:43 PM

No problems at all with them here.

sleeves · 2006-09-06, 09:19 PM

Quote:

Originally Posted by rachelo

WOW!, I just signed up with Epassporte, and after this I don't know if I will ever use them. Anyone else have problems with them?

OH, Welcome to the greatest board on earth!

Thanks everyone.

There are seeming to be more and more drama threads about them popping up, seems like a daiy thing over at gfy.

I will obviously never use them again and would advise anyone that asked to do the same.

neticule · 2006-09-08, 03:23 AM

more often then not, as a place like epassporte gets bigger and bigger, support gets worse and worse.

ladydesigner · 2006-09-08, 07:20 AM

I haven't had any problems with them (knock on wood!) but I do get very irritated at how long it takes to get my money deposited in my bank account. Our mail system is VERY bad/unreliable where I'm at so at least I know with Epassporte, the check won't get "lost in the mail".

Receptor · 2006-09-09, 06:47 AM

Well, it was the same for me with spacash. I know its off topic, but i wont open another thread, i dont want you to call me a spammer

I requsted my payment by WU. For beginning, i just tried with 19$, to see if i'll get the money without complications. i requested the payment but i havent received my MTCN, although the status was: Paid or Processed or smth like that. i emailed them asking about mtcn and i received it and sender's information, but it was for 50USD (i requested 19USD). i replied asking about that and they've sent me another MTCN with new sender's info for my ammount of money. Oh yea, i checked money transfer on westernunion.com homepage, and it said that this MTCN doesnt exist. Odd ... Well i've sent them another email informing them about that but they replied that WU is having some problems and that i should just go to the bank. I did that. did i get the money on my bank? nope, i didnt

invalid sender's information. i sent them to hell and requested if they can cancel WU transfer and send my money to my epassporte account. they didnt reply to 2 or 3 of my emails. so i've sent them another one and i got quite impolite reply but i got my money in my epassporte aswell. it was a small ammount of money but heck it...money is money

lession that i learned? never use WU anymore

its all ok now and i dont blame them anything, they could reply a bit faster and a bit politer, they're a company afterall and we help them earn $$$

sleeves · 2006-09-09, 01:51 PM

Well I think I may have finally settled with them. I asked for a check numerous times and when I made the thread Keyser said he'd try. He came back to me yesterday and said a check wasn't possible because their bank was located in the Bahamas, I'm not sure I understand but ok. So he agreed to send me a wire on Monday and pay all the fee's. I asked for the wire to be sent today but was told the banks in the Bahamas aren't open on Saturdays, seems strange to me but ok again. As long as it gets sent on Monday I'll be satisfied. So I'll have to wait a few days and see if they follow threw. And I will never use these idiots again!

Receptor · 2006-09-09, 04:51 PM

why dont you request a credit card and withdraw money from ATM?

pimp-master · 2006-09-19, 08:06 AM

Welcome aboard sleeves!
Working with them for 2 years approx, can't remember anything special for now...

pornhitzman · 2006-09-19, 03:36 PM

I couldn´t live without epass.. I hate getting checks and having to go to the bank..just a waste of time and really boring.. I don´t signup to sponsors that doesn´t have epass as payment option.. If only ccbill could send epass payments also then it would be perfect..

Venice · 2006-09-20, 07:29 AM

I gotta say we tried to sign up and the process of loading the account from my HSBC is just not worth it..

and now we see this shit and the shit PayPal gives us...

I am not prepared to have my money float around in these guys accounts any longer

Greenguy · 2006-09-20, 07:42 AM

So in the end, the bank didn't accept ePassporte & for whatever reason sleeves didn't get an ATM card so that he could take the money out himself & he's pissed the ePassporte wouldn't send him a check for the money that was in there?

Is it just me, or is this really not ePassporte's fault?

lorsha · 2006-09-20, 08:26 AM

Several years with them, never a problem.

guitar riff · 2006-09-20, 09:28 AM

They work good for me most threads I have read about Epass have ended up being the users fault bad account numbers Typo etc..

digifan · 2006-09-20, 11:58 AM

I love my epassporte

xLaborLee · 2006-09-20, 12:46 PM

I've never really had to many issues with ePass, but I will say that the customer service is horrible.

N J · 2006-09-20, 01:45 PM

No problems whatsoever and we have been using them to do payouts for quite sometime now.

However I often read that someone have problems with epass, but again we do payouts through checks, epass and wire and the only one I didn't had a problem with yet was epass.

Trev · 2006-09-20, 02:49 PM

Quote:

Originally Posted by Greenie

So in the end, the bank didn't accept ePassporte & for whatever reason sleeves didn't get an ATM card so that he could take the money out himself & he's pissed the ePassporte wouldn't send him a check for the money that was in there?

Is it just me, or is this really not ePassporte's fault?

That's how I read it from the start. *shrugs*

sleeves · 2006-09-20, 04:08 PM

No, actually what happened was this: Epassporte uses a third party, Electracash to process electronic transfers. Electracash made an input error thus the electronic transfer was deposited into the wrong bank account. To make matters worse everyone at Epassporte was saying something different. One person admitted that a mistake was made on their end, another said it was the banks fault, another said it was Electracash's fault etc.. This went on for over a month. And every 5 days I was told the situation was resolved and I'd have my money in another 3-5 days. The problem was I never received my money.

I was being circle jerked by these idiots day after day, week after week. So I made a post on another board. Once they responded it became clear to everyone exactly what I had been dealing with. Essentially they shot themselves in the foot based on the way they responded. Finally I had their attention and was told I'd get a check. Well a few days later I was told that they couldn't send a check because they banked in the Bahamas. I still don't understand why that would cause a problem but oh well. So they ended up sending me a wire transfer roughly a month and a half later.

The problem with Epassporte is their customer service. I really don't have any desire to go any deeper into the situation at this point. It was resolved and I'll never use them again.

2006-09-06, 03:19 PM	#1
sleeves Aw, Dad, you've done a lot of great things, but you're a very old man, and old people are useless Join Date: Sep 2006 Posts: 25	Hi everyone Im new here, sorry for the drama! I just want people to know what a pile of crap Epassporte is! A little background, I tried to withdrawal my epassporte balance to my checking account on July 20. To this day I still dont have my money. Threw all of my communication with epassporte they've blamed the bank. They've told me numerous times the situation was resolved and I'd see my money in 1-5 days! I've requested numerous times for them to send me a check and they've rufused. When I called their support line I was shut down. As they blamed my bank. This entire time my bank has explained that for an electronic transfer to go into the wrong account it would have to have the wrong numbers on it. The bank has continually said they're handcuffed and epassporte needs to recall the transfer and then resend. After epassporte had been blaming my bank keyser finally admitted that the problem was with electracash on 8/24. Even though just 2 days earlier Maeghen Dennis was animated about it being wells fargos fault. Keyser finally put the money back into my epass account obviously to shut me up because the money was never in my account. Or it was but it was frozen, except that I was able to withraw the money on 8/28 so Im not sure! But if you read keysers last response to me you'll understand. If you read the responses by epassporte they contradict each other. I left out my replys because the post would be to long. Basically Im pissed and am calling them on all their bullshit. If you guys have any doubt I'll post them for you. Some interesting points to note: If the bank made an error why would Electracash need to recover the money, wouldnt the bank be able to go threw the system and spot the mistake? After all its all numbers so if they were correct on the senders end it would be easy for the bank to see they screwed up. Also, what is the point of Keyser putting the money in my epass account and then asking me not to touch it? Especially considering that it was the banks fault. And after I get the green light on 8/28 why did it once again fail? Could it be that the money was never in my account? That maybe keyser did that so I'd quit my bitching? You be the judge. --------------------------------------------------------------- 8/7 Dear Cardholder, The funds should be posted to your account by the end of the day. For further assistance, please call our Cardholder Services Center at any of the phone numbers listed below. I hope this is helpful and please let me know if I can be of further assistance. Regards, Renae ePassporte Cardholder Services --------------------------------------------- Tuesday, August 08, 2006 2:02 PM I have talked to our technical department and they said the transfer hit your account on August 2, 2006. They are going to check and see if maybe it got returned. Please let me know if there is anything else I can do for you. Thank You, Maeghen Dennis ---------------------------------------------- 8/9 Dear Cardholder, In regards to the transaction in question, please contact your bank for further assistance. This is the tracking number for the transaction ###########. The transaction can be traced by this number. Thank you. ePassporte Cardholder Services --------------------------------------------- 8/15 I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank. Thanks! Maeghen Dennis ------------------------------------------- 8/21 This usually never happens. We have a third party between us and the bank that helps process the transfer. That is who our technical department was dealing with. The money will be put into your bank account. Please let me know if you need anything else. Thanks! Maeghen Dennis ------------------------------------------ 8/22 Our technical department is waiting on Electracash which is the third party. I will keep in touch. Thanks! Maeghen Dennis ------------------------------------------ 8/22 It was Wells Fargo that screwed up and they put the money into someone else's account. Electra Cash is trying to recover the money from Wells Fargo. This is what is taking so long. Please be patient. Thank You, Maeghen Dennis -------------------------------------------- 8/24 We are looking into this and you should hopefully receive an answer about this Friday or Monday. I talked to Maeghen and I the problem lies with ElectraCash we are working hard to get them to send you your money and I expect something to happen within a day or two. I will follow up on it and let you know as soon as I know more. Regards, Michael Olsen ------------------------------------------------ 8/25 The money is back in your account. We are still working on solving the problem so if you can please wait with withdrawing money to your bank account until this is solved. I will let you know when its cleared up. Regards, Michael ------------------------------------------------ 8/28 Dear Cardholder, We are happy to inform you that the funds have been returned to your account and are now available to you. We would like to convey our apologies for this ugly situation and thank you for your patience and forbearance For further assistance, please call our Cardholder Services Center at any of the phone numbers listed below. I hope this is helpful and please let me know if I can be of further assistance. Regards,Shawn H. ------------------------------------------------- 9/6 The problem is still unsolved. We still haven't had the original amount returned to us from your bank. We are still working to solve this and the money from your transfer on August 28th can't be returned to you until we receive the money back from your bank. I asked on you August 25th to please hold on making new withdrawals until this problem were fixed. Our Tech department is looking into this and as soon as I have more information I will email you again. Regards, Michael Olsen ----------------------------------------- I responded this morning with another animated email but of course keyser hasnt responded but Im sure he'll have some kind of snappy answer for all the nuthuggers on this board! And in case you havent figured it out yet, I STILL DONT HAVE MY MONEY!!!! shaliza.somani at ePassporte dot com replies on another board to this post. This was a mistake on YOUR BANK'S END not ePassporte's. You missed the email where Michael told you not to try transferring funds again via ACH until your bank could fix the issue on their end. cut/paste from your post: I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank. ------------------------- to highlight what she's talking about: 8/15 I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank. 8/24 We are looking into this and you should hopefully receive an answer about this Friday or Monday. I talked to Maeghen and I the problem lies with ElectraCash we are working hard to get them to send you your money and I expect something to happen within a day or two. I will follow up on it and let you know as soon as I know more. 8/25 The money is back in your account. We are still working on solving the problem so if you can please wait with withdrawing money to your bank account until this is solved. I will let you know when its cleared up. 8/28 Dear Cardholder, We are happy to inform you that the funds have been returned to your account and are now available to you. We would like to convey our apologies for this ugly situation and thank you for your patience and forbearance For further assistance, please call our Cardholder Services Center at any of the phone numbers listed below. I hope this is helpful and please let me know if I can be of further assistance. Regards,Shawn H.

2006-09-06, 05:24 PM	#2
terry You can now put whatever you want in this space :) Join Date: Apr 2004 Location: Montreal Posts: 5,883	Welcome to the board sleeves. Sorry to hear about your trouble. Good luck __________________ Stop That 9 To 5 Go Green Grocery Store

2006-09-06, 08:43 PM	#4
Cleo Subversive filth of the hedonistic decadent West Join Date: Mar 2003 Location: Southeast Florida Posts: 27,936	No problems at all with them here. __________________ Free Rides on Uber and Lyft Uber Car: uberTzTerri Lyft Car: TZ896289

2006-09-08, 03:23 AM	#6
neticule A boy without mischief is like a bowling ball without a liquid center Join Date: Jan 2004 Posts: 437	more often then not, as a place like epassporte gets bigger and bigger, support gets worse and worse. __________________ Mom, I'm done! Come wipe!

2006-09-08, 07:20 AM	#7
ladydesigner ~Serving Up Sinful Sex ~ Join Date: Apr 2003 Location: Missouri City, Texas Posts: 1,928	I haven't had any problems with them (knock on wood!) but I do get very irritated at how long it takes to get my money deposited in my bank account. Our mail system is VERY bad/unreliable where I'm at so at least I know with Epassporte, the check won't get "lost in the mail". __________________ Porn Pixie XxX ~ Looking for Link Trades

2006-09-06, 08:42 PM	#3
rachelo Ahhh ... sweet pity. Where would my love life be without it? Join Date: Aug 2006 Location: Phoenix Posts: 205	WOW!, I just signed up with Epassporte, and after this I don't know if I will ever use them. Anyone else have problems with them? OH, Welcome to the greatest board on earth!

2006-09-09, 06:47 AM	#8
Receptor Ahhh ... sweet pity. Where would my love life be without it? Join Date: Aug 2006 Location: EU Posts: 208	Well, it was the same for me with spacash. I know its off topic, but i wont open another thread, i dont want you to call me a spammer I requsted my payment by WU. For beginning, i just tried with 19$, to see if i'll get the money without complications. i requested the payment but i havent received my MTCN, although the status was: Paid or Processed or smth like that. i emailed them asking about mtcn and i received it and sender's information, but it was for 50USD (i requested 19USD). i replied asking about that and they've sent me another MTCN with new sender's info for my ammount of money. Oh yea, i checked money transfer on westernunion.com homepage, and it said that this MTCN doesnt exist. Odd ... Well i've sent them another email informing them about that but they replied that WU is having some problems and that i should just go to the bank. I did that. did i get the money on my bank? nope, i didnt invalid sender's information. i sent them to hell and requested if they can cancel WU transfer and send my money to my epassporte account. they didnt reply to 2 or 3 of my emails. so i've sent them another one and i got quite impolite reply but i got my money in my epassporte aswell. it was a small ammount of money but heck it...money is money lession that i learned? never use WU anymore its all ok now and i dont blame them anything, they could reply a bit faster and a bit politer, they're a company afterall and we help them earn $$$ __________________ I own no porn sites atm.

2006-09-09, 01:51 PM	#9
sleeves Aw, Dad, you've done a lot of great things, but you're a very old man, and old people are useless Join Date: Sep 2006 Posts: 25	Well I think I may have finally settled with them. I asked for a check numerous times and when I made the thread Keyser said he'd try. He came back to me yesterday and said a check wasn't possible because their bank was located in the Bahamas, I'm not sure I understand but ok. So he agreed to send me a wire on Monday and pay all the fee's. I asked for the wire to be sent today but was told the banks in the Bahamas aren't open on Saturdays, seems strange to me but ok again. As long as it gets sent on Monday I'll be satisfied. So I'll have to wait a few days and see if they follow threw. And I will never use these idiots again!

2006-09-09, 04:51 PM	#10
Receptor Ahhh ... sweet pity. Where would my love life be without it? Join Date: Aug 2006 Location: EU Posts: 208	why dont you request a credit card and withdraw money from ATM? __________________ I own no porn sites atm.

2006-09-19, 08:06 AM	#11
pimp-master Rock stars ... is there anything they don't know? Join Date: Aug 2006 Posts: 17	Welcome aboard sleeves! Working with them for 2 years approx, can't remember anything special for now... __________________ MILF / Mature / Big Tits - HL & Traffic Trade Here Al, icq - 17two378one92

2006-09-19, 03:36 PM	#12
pornhitzman If something's hard to do, then it's not worth doing Join Date: Aug 2004 Posts: 247	I couldn´t live without epass.. I hate getting checks and having to go to the bank..just a waste of time and really boring.. I don´t signup to sponsors that doesn´t have epass as payment option.. If only ccbill could send epass payments also then it would be perfect.. __________________ Post your freesites to Pornhitz Live Sex Linker

2006-09-20, 07:29 AM	#13
Venice WHO IS FONZY!?! Don't they teach you anything at school? Join Date: Jun 2006 Location: London...where else? Posts: 48	I gotta say we tried to sign up and the process of loading the account from my HSBC is just not worth it.. and now we see this shit and the shit PayPal gives us... I am not prepared to have my money float around in these guys accounts any longer __________________ Convert your traffic here !!

2006-09-20, 07:42 AM	#14
Greenguy The Original Greenguy (Est'd 1996) & AVN HOF Member - I Crop Pics For Thumbs In My Sleep Join Date: Feb 2003 Location: Blasdell, NY (shithole suburb south of Buffalo) Posts: 41,929	So in the end, the bank didn't accept ePassporte & for whatever reason sleeves didn't get an ATM card so that he could take the money out himself & he's pissed the ePassporte wouldn't send him a check for the money that was in there? Is it just me, or is this really not ePassporte's fault? __________________ Promote POV Porn Cash By Building & Submitting Galleries to the Porn Luv Network

2006-09-20, 08:26 AM	#15
lorsha So much sperm ... So little time! Join Date: Aug 2005 Posts: 1,433	Several years with them, never a problem. __________________ Sexy-Milf-Money

2006-09-20, 09:28 AM	#16
guitar riff Asleep at the switch? I wasn't asleep, I was drunk Join Date: Sep 2003 Location: In a van Down by the river. Posts: 216	They work good for me most threads I have read about Epass have ended up being the users fault bad account numbers Typo etc.. __________________ Join The Rage!!!

2006-09-20, 11:58 AM	#17
digifan ...and since we know an end will come it makes our living so much fun Join Date: Aug 2003 Location: In your dreams, baby Posts: 3,835	I love my epassporte __________________ Webair Rocks

2006-09-20, 12:46 PM	#18
xLaborLee Internet! Is that thing still around? Join Date: Sep 2006 Posts: 2	I've never really had to many issues with ePass, but I will say that the customer service is horrible. __________________ Let me make your blogging dreams come true! Lee AT xlabor.com \| 481-550-963

2006-09-20, 01:45 PM	#19
N J Trying is the first step towards failure Join Date: Oct 2004 Posts: 128	No problems whatsoever and we have been using them to do payouts for quite sometime now. However I often read that someone have problems with epass, but again we do payouts through checks, epass and wire and the only one I didn't had a problem with yet was epass.

2006-09-20, 04:08 PM	#21
sleeves Aw, Dad, you've done a lot of great things, but you're a very old man, and old people are useless Join Date: Sep 2006 Posts: 25	No, actually what happened was this: Epassporte uses a third party, Electracash to process electronic transfers. Electracash made an input error thus the electronic transfer was deposited into the wrong bank account. To make matters worse everyone at Epassporte was saying something different. One person admitted that a mistake was made on their end, another said it was the banks fault, another said it was Electracash's fault etc.. This went on for over a month. And every 5 days I was told the situation was resolved and I'd have my money in another 3-5 days. The problem was I never received my money. I was being circle jerked by these idiots day after day, week after week. So I made a post on another board. Once they responded it became clear to everyone exactly what I had been dealing with. Essentially they shot themselves in the foot based on the way they responded. Finally I had their attention and was told I'd get a check. Well a few days later I was told that they couldn't send a check because they banked in the Bahamas. I still don't understand why that would cause a problem but oh well. So they ended up sending me a wire transfer roughly a month and a half later. The problem with Epassporte is their customer service. I really don't have any desire to go any deeper into the situation at this point. It was resolved and I'll never use them again.