How's This For AWESOME Customer Service From A Credit Card Company!

Greenguy · 2014-03-08, 08:10 AM

A little before 5:00 PM yesterday, I got a call from Chase inquiring about a $5.88 charge that was attempted on my Southwest Airlines Visa at a hotel in West Virginia. Seeing as neither of us were currently in WV, I of course told them it was an unauthorized charge.

The rep on the phone told me they were going to cancel the cards & send us new ones via UPS. I figured that since it was late on Friday, we'd get the new ones on Monday.

Well, as I was sitting here working on slinging porn, I saw someone walk to the front door, open it, throw in an envelope, close the door, then walk away. It was UPS with our new cards!

15 hours from the time they contacted me to the time I got the new cards

Ramster · 2014-03-08, 08:35 AM

That is kind of amazing

Cleo · 2014-03-08, 09:09 AM

BofA has cancelled and sent me new cards four times (one card twice) within te last six months due to my "card being compromised" which is just a total pain in the ass each time since I have automatic debits on each card. No unknown charges though.

ArtWilliams · 2014-03-08, 09:53 AM

That's service! I've never heard of that before.

JustRobert · 2014-03-08, 12:35 PM

Wife has had one of her cards compromised and replaced 3 times in the last 2 years. Each time was at a gas station. Card company said the best way to avoid these is to go inside and have them swipe the cards instead of at the pump.

javbucks · 2014-03-08, 02:30 PM

Also with Chase they have branches where you can go in and they have a machine to print your card the same day. I had this done once and it was amazing.

Cleo · 2014-03-08, 02:37 PM

Quote:

Originally Posted by javbucks

Also with Chase they have branches where you can go in and they have a machine to print your card the same day. I had this done once and it was amazing.

BofA will also provide a temp card that is good until your new card arrives if you go into any branch office. The last few times that my card was compromised I actually got one in the mail the same day that I was contacted about it, and my old one stayed good until I activated the new one.

2014-03-08, 08:10 AM	#1
Greenguy The Original Greenguy (Est'd 1996) & AVN HOF Member - I Crop Pics For Thumbs In My Sleep Join Date: Feb 2003 Location: Blasdell, NY (shithole suburb south of Buffalo) Posts: 41,929	How's This For AWESOME Customer Service From A Credit Card Company! A little before 5:00 PM yesterday, I got a call from Chase inquiring about a $5.88 charge that was attempted on my Southwest Airlines Visa at a hotel in West Virginia. Seeing as neither of us were currently in WV, I of course told them it was an unauthorized charge. The rep on the phone told me they were going to cancel the cards & send us new ones via UPS. I figured that since it was late on Friday, we'd get the new ones on Monday. Well, as I was sitting here working on slinging porn, I saw someone walk to the front door, open it, throw in an envelope, close the door, then walk away. It was UPS with our new cards! 15 hours from the time they contacted me to the time I got the new cards __________________ Promote POV Porn Cash By Building & Submitting Galleries to the Porn Luv Network

2014-03-08, 08:35 AM	#2
Ramster Life is good Join Date: Apr 2003 Location: Ottawa, Canada Posts: 11,867	That is kind of amazing __________________ Pornstar Legends \| Live Cam Model Shows \| Hungarian Girls Skype: robmurray999

2014-03-08, 09:09 AM	#3
Cleo Subversive filth of the hedonistic decadent West Join Date: Mar 2003 Location: Southeast Florida Posts: 27,936	BofA has cancelled and sent me new cards four times (one card twice) within te last six months due to my "card being compromised" which is just a total pain in the ass each time since I have automatic debits on each card. No unknown charges though. __________________ Free Rides on Uber and Lyft Uber Car: uberTzTerri Lyft Car: TZ896289

2014-03-08, 12:35 PM	#5
JustRobert Bow Ties Are Cool Join Date: Jun 2006 Location: California Posts: 9,654	Wife has had one of her cards compromised and replaced 3 times in the last 2 years. Each time was at a gas station. Card company said the best way to avoid these is to go inside and have them swipe the cards instead of at the pump. __________________ Submit Your Galleries To The Erotic To Naughty Network!

2014-03-08, 02:30 PM	#6
javbucks You can now put whatever you want in this space :) Join Date: Oct 2011 Posts: 544	Also with Chase they have branches where you can go in and they have a machine to print your card the same day. I had this done once and it was amazing. __________________ JAVBucks -The best place to convert your asian niche traffic!

2014-03-08, 09:53 AM	#4
ArtWilliams You can now put whatever you want in this space :) Join Date: Sep 2004 Location: Toronto, Canada Posts: 6,244	That's service! I've never heard of that before.