How hard can it be to cancel your hosting account?

Fonz · 2006-04-12, 05:06 AM

My previous host is getting on my nerves...

I've been sending in support tickets and emails with the request to cancel my account with them for over 2 weeks now and still they refuse to answer me.

The phone support is excellent to, this is what's on their website: "In order to keep our prices low, we do not offer phone support at this time.
However we do offer email and ticket based support options."
Yeah right!

In the control panel there's no option of deleting my creditcard info so I'll probably be billed again in a few days.

Any suggestions?

Am I glad I made the move over to colo-cation

LB · 2006-04-12, 05:11 AM

For me it has been REALLY difficult with a couple of hosts.

Ticket after ticket, emails, icqs, no way of being able to cancel on their site and no mention of it. In most cases even though I try to cancel at least a week or two in advance I get rebilled.

Then again hosting is pretty dirty business nowdays with many discount hosts trying every trick in the book... so you should probably expect to have to run the gauntlet if using one of those super cheap ones

ps : wonder how many hosts will try to spam this thread?

MeatPounder · 2006-04-12, 06:18 AM

Do a chargeback

Mr. Blue · 2006-04-12, 06:56 AM

Really depends on the place. The first host I was with was a nightmare, ticket support never answered, when they did they claimed the server was up and it was really down for 4 days, and finally getting a refund for the remaining year was just like pulling teeth. I finally had to leave a, umm, not so friendly voicemail

I don't think I've ever cussed that much in a 30 second message before, lol.

selena · 2006-04-12, 09:04 AM

Quote:

Originally Posted by MeatPounder

Do a chargeback

There are times when chargeback isn't a bad word. I agree this is one of them.

Simon · 2006-04-12, 07:34 AM

I was fortunate years ago that a host I'd stopped using did have a way to *update* my credit card info. They thought of it as a way to get my new information when my card expired some day. But I used it to enter all erroneous information instead. They tried to bill me again after I canceled, and even contacted me to tell me the charge did not go through.

Idiots.

Maybe your old host has a link/screen where you can 'update' your billing information too?

Simon

Useless · 2006-04-12, 07:36 AM

That's why it's so important to be such a pain in the ass to your host. So, when you decide to leave voluntarily, they're more than happy to fulfill your cancellation request.

Fonz · 2006-04-12, 07:48 AM

Quote:

Originally Posted by Simon

Maybe your old host has a link/screen where you can 'update' your billing information too?

They have such a page but it seems their system validates the new info first before updating you current info

Maybe I can ask my Romanian friends for a few stole CC numbers

Quote:

Originally Posted by Useless Warrior

That's why it's so important to be such a pain in the ass to your host. So, when you decide to leave voluntarily, they're more than happy to fulfill your cancellation request.

Believe me, I'm one of those guys that knocks on your door at least twice a week, just ask Sparky

Simon · 2006-04-12, 08:57 AM

Yeah, at the time I think I used one of the old standard test strings. Might just have been the old 4444-3333-2222-1111 plus any future expiration date, which used to work to bypass some of the validators scripts used at a lot of places years ago. Probably not as easy today.

Fonz · 2006-04-12, 09:13 AM

Quote:

Originally Posted by Simon

Yeah, at the time I think I used one of the old standard test strings. Might just have been the old 4444-3333-2222-1111 plus any future expiration date, which used to work to bypass some of the validators scripts used at a lot of places years ago. Probably not as easy today.

Not much seems to have changed since then Simon, for some reason that worked

Simon · 2006-04-12, 10:22 AM

Quote:

Originally Posted by Fonz

Not much seems to have changed since then Simon, for some reason that worked

Excellent

Anyone who hasn't updated their verification script to catch that one definitely doesn't deserve your business/trust.

MrYum · 2006-04-12, 11:06 AM

Quote:

Originally Posted by Fonz

Not much seems to have changed since then Simon, for some reason that worked

Awesome! I agree with Simon, if THAT little trick fixed it...they don't deserve to be in business!

And yea...definitely keep copies of any cancellation requests you sent them. As stupid as they may be, they may also have a copy of your cc info somewhere and try to keep charging you anyway.

Like most here, I've had more than my share of hosting hell in the past

Ramster · 2006-04-12, 09:02 AM

Be careful is all I can say. Keep all emails, ect.

I once cancelled a hosting account with some company (the name escapes me at the moment) and 10-11 months later I got a phone call from a collections agency wanting $1300. Luckily I had a copy of the email I sent them and the confirmation from their support ticket that they got it saying I was cancelling my account. And I gave them 30 days notice so I was covered.

Torn Rose · 2006-04-12, 09:14 AM

Quote:

Originally Posted by Ramster

Be careful is all I can say. Keep all emails, ect.

I once cancelled a hosting account with some company (the name escapes me at the moment) and 10-11 months later I got a phone call from a collections agency wanting $1300. Luckily I had a copy of the email I sent them and the confirmation from their support ticket that they got it saying I was cancelling my account. And I gave them 30 days notice so I was covered.

This happen to us as well, we canceled and got a $800 bill 2 months later which I refused to pay and told them so using many colorful words which helped them see the light.

Tommy · 2006-04-12, 10:06 AM

I have never paid my hosting bill with a credit card

your better off writing checks for business expenses
its much easier to keep track of expenditures at tax time

selena · 2006-04-12, 11:55 AM

Quote:

Originally Posted by Tommy

I have never paid my hosting bill with a credit card

your better off writing checks for business expenses
its much easier to keep track of expenditures at tax time

I hate to write checks. Since I signed up for my bank's bill pay, I don't think I have written 25 checks total in about 9 months.

I agree that a person needs to use whatever is easiest for them to keep track of expenses with.

JohnnyR · 2006-04-12, 04:12 PM

Code:

This letter informs you of how much was accrued/charged for the 
following operations:
Login:		pldeldel
Account ID:	90402
Plan:		Delux Gold Package
Order:		#90402-251047-1

Monthly fee for Delux Gold Package plan (4/9/06 - 5/9/06) $50.00


TOTAL: $50.00
YOUR CURRENT BALANCE:     ($950.00)

now... this is a $50/month plan. now I'm upto $950. So I left... what? I year and a half ago? You'd think somebody would've noticed since then. Especially after I let them know I was leaving, and they acknowledged and confirmed that.

Lucky for me that was a virtual card which didn't have enough funds on it for them to bill and which eventually expired anyways. I wonder if I'll get a letter in a few years from now informing me I've got an unpaid $10k balance

Fonz · 2006-04-14, 04:47 AM

Well halleluja, praise Buddy C!
I finally got a reply to one of the emails I've sent over the last 2 weeks.

Just 1 word in it: "done"

That's a good way to end a 3 year partnership

Trev · 2006-04-14, 05:21 AM

Quote:

Originally Posted by Fonz

Well halleluja, praise Buddy C!
I finally got a reply to one of the emails I've sent over the last 2 weeks.

Just 1 word in it: "done"

That's a good way to end a 3 year partnership

Guess they noticed your new credit card number and decided it was time to let you cancel.

2006-04-12, 05:06 AM	#1
Fonz Former pr0n slinger. Join Date: Aug 2003 Location: Antwerp, Belgium Posts: 7,932	How hard can it be to cancel your hosting account? My previous host is getting on my nerves... I've been sending in support tickets and emails with the request to cancel my account with them for over 2 weeks now and still they refuse to answer me. The phone support is excellent to, this is what's on their website: "In order to keep our prices low, we do not offer phone support at this time. However we do offer email and ticket based support options." Yeah right! In the control panel there's no option of deleting my creditcard info so I'll probably be billed again in a few days. Any suggestions? Am I glad I made the move over to colo-cation __________________ See how I abuse little trees on my Shumi no Bonsai Blog

2006-04-12, 05:11 AM	#2
LB I want to set the record straight - I thought the cop was a prostitute Join Date: Apr 2003 Posts: 291	For me it has been REALLY difficult with a couple of hosts. Ticket after ticket, emails, icqs, no way of being able to cancel on their site and no mention of it. In most cases even though I try to cancel at least a week or two in advance I get rebilled. Then again hosting is pretty dirty business nowdays with many discount hosts trying every trick in the book... so you should probably expect to have to run the gauntlet if using one of those super cheap ones ps : wonder how many hosts will try to spam this thread? __________________ IW skype blance8888 icq 15567120

2006-04-12, 06:56 AM	#4
Mr. Blue Searching for Jimmy Hoffa Join Date: Jan 2005 Location: Long Island, NY Posts: 771	Really depends on the place. The first host I was with was a nightmare, ticket support never answered, when they did they claimed the server was up and it was really down for 4 days, and finally getting a refund for the remaining year was just like pulling teeth. I finally had to leave a, umm, not so friendly voicemail I don't think I've ever cussed that much in a 30 second message before, lol. __________________ 69Blue.com ICQ #223487665

2006-04-12, 07:34 AM	#6
Simon That which does not kill us, will try, try again. Join Date: Aug 2003 Location: Conch Republic Posts: 5,150	I was fortunate years ago that a host I'd stopped using did have a way to update my credit card info. They thought of it as a way to get my new information when my card expired some day. But I used it to enter all erroneous information instead. They tried to bill me again after I canceled, and even contacted me to tell me the charge did not go through. Idiots. Maybe your old host has a link/screen where you can 'update' your billing information too? Simon __________________ "If you're happy and you know it, think again." -- Guru Pitka

2006-04-12, 07:36 AM	#7
Useless Certified Nice Person Join Date: Oct 2003 Location: Dirty Undies, NY Posts: 11,268	That's why it's so important to be such a pain in the ass to your host. So, when you decide to leave voluntarily, they're more than happy to fulfill your cancellation request. __________________ Click here to purchase a bridge I'm selling.

2006-04-12, 06:18 AM	#3
MeatPounder Women might be able to fake orgasms But men can fake whole relationships Join Date: Oct 2003 Location: Fort Lauderdale, Fl Posts: 2,408	Do a chargeback

2006-04-12, 08:57 AM	#9
Simon That which does not kill us, will try, try again. Join Date: Aug 2003 Location: Conch Republic Posts: 5,150	Yeah, at the time I think I used one of the old standard test strings. Might just have been the old 4444-3333-2222-1111 plus any future expiration date, which used to work to bypass some of the validators scripts used at a lot of places years ago. Probably not as easy today. __________________ "If you're happy and you know it, think again." -- Guru Pitka

2006-04-12, 09:02 AM	#13
Ramster Life is good Join Date: Apr 2003 Location: Ottawa, Canada Posts: 11,867	Be careful is all I can say. Keep all emails, ect. I once cancelled a hosting account with some company (the name escapes me at the moment) and 10-11 months later I got a phone call from a collections agency wanting $1300. Luckily I had a copy of the email I sent them and the confirmation from their support ticket that they got it saying I was cancelling my account. And I gave them 30 days notice so I was covered. __________________ Pornstar Legends \| Live Cam Model Shows \| Hungarian Girls Skype: robmurray999

2006-04-12, 10:06 AM	#15
Tommy NYC Boy That Moved To The Island Join Date: Apr 2003 Posts: 2,940	I have never paid my hosting bill with a credit card your better off writing checks for business expenses its much easier to keep track of expenditures at tax time __________________ Accepting New partners

2006-04-12, 04:12 PM	#17
JohnnyR I can now put whatever I want in this space :P Join Date: Jun 2005 Location: Boobville... I like it way better here Posts: 557	Code: This letter informs you of how much was accrued/charged for the following operations: Login: pldeldel Account ID: 90402 Plan: Delux Gold Package Order: #90402-251047-1 Monthly fee for Delux Gold Package plan (4/9/06 - 5/9/06) $50.00 TOTAL: $50.00 YOUR CURRENT BALANCE: ($950.00) now... this is a $50/month plan. now I'm upto $950. So I left... what? I year and a half ago? You'd think somebody would've noticed since then. Especially after I let them know I was leaving, and they acknowledged and confirmed that. Lucky for me that was a virtual card which didn't have enough funds on it for them to bill and which eventually expired anyways. I wonder if I'll get a letter in a few years from now informing me I've got an unpaid $10k balance __________________ With sufficient thrust, pigs fly just fine!

2006-04-14, 04:47 AM	#18
Fonz Former pr0n slinger. Join Date: Aug 2003 Location: Antwerp, Belgium Posts: 7,932	Well halleluja, praise Buddy C! I finally got a reply to one of the emails I've sent over the last 2 weeks. Just 1 word in it: "done" That's a good way to end a 3 year partnership __________________ See how I abuse little trees on my Shumi no Bonsai Blog