Webair?

[cockhungryhoes]

The domain issue is the only issue I have a problem with. I mean to my understanding if you buy a domain, it is yours. You can use it as you wish and thats why you can point it to different host right? I have heard of companys like godaddy doing this sort of thing but not really companys like webair. I will attempt today to get this taken care of.
Here is what was said.
My EMail:
I have a domain it is still valid. I need to log in so I can point it to my current host. My hosting account
has been cancelled. How do I do that? My log on and password do not work for the
control panel???
Reply:
Hello,

Your domain is still active until 05/07 therefore in order to direct traffic to
and through that name you will need to reactivate your account for hosting
services.
Please let me know of any further questions you may have.

Regards,

Kristen
--
Kristen H
Webair Internet Development, Inc.
AIM: WebairKristen
Phone: 1.866.WEBAIR1
Fax:1.516.938.5100

[Lemmy]

Originally Posted by cockhungryhoes

The domain issue is the only issue I have a problem with. I mean to my understanding if you buy a domain, it is yours. You can use it as you wish and thats why you can point it to different host right? I have heard of companys like godaddy doing this sort of thing but not really companys like webair. I will attempt today to get this taken care of.
Here is what was said.
My EMail:
I have a domain it is still valid. I need to log in so I can point it to my current host. My hosting account
has been cancelled. How do I do that? My log on and password do not work for the
control panel???
Reply:
Hello,

Your domain is still active until 05/07 therefore in order to direct traffic to
and through that name you will need to reactivate your account for hosting
services.
Please let me know of any further questions you may have.

Regards,

Kristen
--
Kristen H
Webair Internet Development, Inc.
AIM: WebairKristen
Phone: 1.866.WEBAIR1
Fax:1.516.938.5100

I agree, that's a BS reply. Somebody from Webair should step up and cut through the red tape.

[MrYum]

Yea CHH, that doesn't sound right at all...again, I'd suspect if you get to someone in management...this issue can be resolved.

A heads up for future reference though...I'd never buy a domain through my host. Get a good registrar through which to purchase your domains, and you'll avoid these kinds of issues in the future.

Perhaps the resolution to this issue would be to ask them to transfer the domain to a new registrar. It 'may' be that Webair only acts as registrar for their own hosting accounts...pure speculation there.