HELP > REGISTERFLY registrant is killing me

[crackerseb]

hi there, don't know if that's the right place to post in this forum, if not, move it to the appropriate location

i'm getting mad & really despaired

- some of my domain names are soon to expire
- but it's impossible to renew domain names at registerfly.com : they say "you have first to change contact here or there etc.", and well i do so but it never works (last year i already had thos troubles ....)
- i posted like 20 support tickets since one month & always get same auto-response, so on one of my tickets i said "are you dumb or what ? do you read my tickets ? i do what you say and it still does not work"
- then i got a super message "your tickets will disregarded , as we do not accept the use of profanity, no matter the circumstances.". I just said "are you dumb or what ?" and insisted on the fact that i was about to lose all my income. COol.
- yesterday i called them on the phone and could have them (hurray) they said : tommorrow it'll work. Mmmmm ...
- today i go on my panel and try to renew: still does not work, and i see they took 9.99. FOr what ? DOn't know, the quick checkout for purchases does not work too. THen get a mail : the renewal for "domainxxx.com" could not be renewed cause "Purchase price is greater than available balance". My balance is like $40 and purchase prie is 8 or something (and they did take 9.99 for i don't know what, remember ?)
- I insisted on the phone and support tickets to say : "if i lose these names me and my family will be STARVING, this is a real sos, i think it's not THAT hard to renew a domain name"
- I thought of forwarding these domain names to a new account at another registrant, but a friend of mine who has SAME problems tried to do so and it did not work too.
- So here we are : in front of a WALL ; what can i do ?

[Fonz]

Yeah registerfly seems to fuck up more and more. There are similar threads like this one http://www.greenguysboard.com/board/...ht=registerfly that bad talk Registerfly..

[MrYum]

I have a domain that was purchased from a friend last year that was with them. Tried to move it from RegisterFly to my usual registrar a couple months ago when it came up for renewal. Total pain in the ass that took way longer than it should have, but after multiple trouble tickets, phone calls and bs excuses about their upgrades...I did FINALLY get it moved. Would never register a domain through them

Sorry I don't have any good advice about how to fix your issue...other than be tenacious and try to keep a cool head through the process. Good luck

[ChiTown]

Originally Posted by crackerseb

hi there, don't know if that's the right place to post in this forum, if not, move it to the appropriate location

i'm getting mad & really despaired

- some of my domain names are soon to expire
- but it's impossible to renew domain names at registerfly.com : they say "you have first to change contact here or there etc.", and well i do so but it never works (last year i already had thos troubles ....)
- i posted like 20 support tickets since one month & always get same auto-response, so on one of my tickets i said "are you dumb or what ? do you read my tickets ? i do what you say and it still does not work"
- then i got a super message "your tickets will disregarded , as we do not accept the use of profanity, no matter the circumstances.". I just said "are you dumb or what ?" and insisted on the fact that i was about to lose all my income. COol.
- yesterday i called them on the phone and could have them (hurray) they said : tommorrow it'll work. Mmmmm ...
- today i go on my panel and try to renew: still does not work, and i see they took 9.99. FOr what ? DOn't know, the quick checkout for purchases does not work too. THen get a mail : the renewal for "domainxxx.com" could not be renewed cause "Purchase price is greater than available balance". My balance is like $40 and purchase prie is 8 or something (and they did take 9.99 for i don't know what, remember ?)
- I insisted on the phone and support tickets to say : "if i lose these names me and my family will be STARVING, this is a real sos, i think it's not THAT hard to renew a domain name"
- I thought of forwarding these domain names to a new account at another registrant, but a friend of mine who has SAME problems tried to do so and it did not work too.
- So here we are : in front of a WALL ; what can i do ?

PM me the domain names, I'll call and renew them for you and
you can PayPal me the money after it's done..

[crackerseb]

hi there thx ChiTown (you run bubbashouse ? i'm partner at this TGP ;-))
i had a phone call with them they swear everything will be fixed by tomoroow .. who knows ?....
if it's not fixed i'll hit you up but mmm .... how can you renew domain names for me ????? are you working at registerfly ????

[Greenguy]

Originally Posted by crackerseb

.... how can you renew domain names for me ?????....

I'd like to know the answer to this one as well.

[j3sUS183]

change your registrant to directnic personally i think that it's the best company and that's the reason why i'm using directnic for many years

[ChiTown]

Originally Posted by crackerseb

hi there thx ChiTown (you run bubbashouse ? i'm partner at this TGP ;-))
i had a phone call with them they swear everything will be fixed by tomoroow .. who knows ?....
if it's not fixed i'll hit you up but mmm .... how can you renew domain names for me ????? are you working at registerfly ????

It depends on the registra, NetSol I can call and give the Domain
name and pay another year for anyone through their Gold VIP dept..
At GoDaddy I'd have to call and get a gift cert in your name and
work it that way.
Not sure about Fly but I have alot of Domains there and know
people in accounting so I'm sure things could be taken care of.
Just paying to renew a Domain doesn't give you any control over it.

I must say tho Registerfly are #1 screwups.
I bought 116 Dot nets on Oct 13th and had them on my Domain
manager but with no registrant info nor could I add it.
It took them till the 28th to get it straight and then they had
to re-register them.
Before anyone asks why I buy domains there I got
the .nets for $2.95 each.

Bubbashouse, I don't have that much to do with it.
I own it but have a reviewer who's been there for over 5 years
and he takes care of it, outside of getting someone a partner acct I
let him (Tommy) run it.

[Greenguy]

Originally Posted by ChiTown

...Not sure about Fly but I have alot of Domains there and know
people in accounting so I'm sure things could be taken care of.....

So can crackerseb PM you the info so that you can make a call for him?

[ChiTown]

Originally Posted by Greenie

So can crackerseb PM you the info so that you can make a call for him?

It's OK with me,
Anyone can and if I can help in some way I will.

Some General info about Rfly support.
Rfly started selling .nets for $2.75 and .infos for 60 cents
each and got swamped a few months back.
The volum of domains being registered was so heavy they
couldn't handle it and alot of domains timed out before they
were registered, hence people were told domains had been
reg'd when in fact they wern't.
Happened to me a couple of times where half were and half wern't.
Getting to them on the phone was impossible, so they added
phone lines and also new equipment to handle the flow of domains
being Reg'd.
Support?? All of a sudden they have to hire a flock of new ones
and where they gottum is anyones Guess.
If I call for something I tell them how to do it half the time..
If you ever call them ASK and keep his name so if ya have to
call again you can say So&so told me he was going to take care of it..

You can PM me but also log in at RegFly and put in a support ticket
ATTENTION
Sam Alvarez
Rapid Response

Tell him your prob and mention Dave from Bubbashouse
said if anyone could straighten everything out he can..
Sometimes a pat on the back or to commend someone moves
mountains.
He's good people and he does know what he's doing..
Just be pleasant on the ticket..

[crackerseb]

ok Chi i pmed you
after my third phoen call nothing changed yet : they say they can do it now, you wait 15 mn, and they say "no we can't do it but it'll beok in the next few days"
the "next few days" last for one month now ...

[crackerseb]

just to let you know it gets even worse : my email forwarding settings has been erased on my pannel, and i cannot (re)put them

as you can imagine this is total crap because i cannot post on TGPs anymore ....

[69pornlinks]

i'm about done with registerfly...i plan to transfer all my domains from there

[babymaker]

wow this is horrible, did you get it sorted out??

p.s. is it possible to "sell" the domains to someone at another registar that you trust and then they give them back??

[Jensen]

transfered all my domains away from regfly in may.. it wasn't pretty and it took a while.. crap company that needs a serious kick in the ass

[alessandro]

I wanted to buy domains using registerfly few years ago but I had a problem and needed to contact their support.

After talking to the support guy I was SURE I should never use registerfly nor should I let them know any of my infos.

[crackerseb]

it looks like transfers don't even work but of someone can answer this

"p.s. is it possible to "sell" the domains to someone at another registar that you trust and then they give them back??"

it'd be nice

but when i see the mess that is, i don't even think ANTYHING works there
i'm really mad, and despaired, got a familiy to feed; see ...

[Jensen]

Originally Posted by crackerseb

it looks like transfers don't even work...

tranferred all mine to godaddy and sure it took a week but all worked out in the end..

[ChiTown]

Originally Posted by crackerseb

it looks like transfers don't even work but of someone can answer this

it'd be nice

but when i see the mess that is, i don't even think ANTYHING works there
i'm really mad, and despaired, got a familiy to feed; see ...

This is getting silly, eeee me at Toker(at)toker.ws
if you live in the states hit me with a phone # also and I'll help
ya straighten it out..
They are space cadets but I'm sure that Sam Alvarez in support
could have taken care of it..
Let me know but eee me or PM me as I don't always get back to threads for awhile..

[Fonz]

Now where do I find the domain authorization code on registerfly?

[MrYum]

Originally Posted by Fonz

Now where do I find the domain authorization code on registerfly?

Sorry Fonz...no idea with those fuckers

Just a heads up for those that still have domains with RegisterFly...I'd strongly suggest getting out asap.

Got an email this morning from their automated system saying that my account was accessed two days ago. The IP address accessing the account was not mine and I haven't logged in there in a couple months.

Upon logging in to see the 'report' referenced in the mail, I see the domain I moved from them months ago is still listed in my domain manager. Since I have no active domains with them, whoever it was that accessed my account couldn't do anything malicious.

But, damn glad I moved that last domain a few months ago.

[Fonz]

Originally Posted by Fonz

Now where do I find the domain authorization code on registerfly?

Ok, I got an answer through their support system within 48 hours. Apparently there's still somone awake.
Here's what it said:

Hello,

Please use below steps to get Authorization code for your domains.

-Login to your Registerfly account.
-Go to Manage Domains section.
-Click on domain name in question.
-At this page you will find option -'Domain Contact Information'.
-Click on [ + ] sign beside this option and then click on button configure below.
-At this page you will find Auth / EPP code at the bottom end of the page.

Please make sure that you will disable protectfly, If it is enabled on your domain then you will not be able to find auth code for this domain.

Thank You.

I started transferring my domains, I hope all works out fine but I fear for it

[MrYum]

Originally Posted by Fonz

Ok, I got an answer through their support system within 48 hours. Apparently there's still somone awake.
Here's what it said:



I started transferring my domains, I hope all works out fine but I fear for it

Good luck Fonz...sending all kinds of good karma your way bud

[crackerseb]

-Login to your Registerfly account.
-Go to Manage Domains section.
-Click on domain name in question.
-At this page you will find option -'Domain Contact Information'.
-Click on [ + ] sign beside this option and then click on button configure below.
-At this page you will find Auth / EPP code at the bottom end of the page.

LOL (if i can say so)
they told me that like 78465421 times and it never works (each time i logi nagain nothing has changed)

for CHI TOWN : sam alvarez answered me, i responded and wait for an answer (sorry i'm in the UE not in the USA ...)

i asked for a transfer to another rgistrant tyesterday (to make a test, first) but .... HEY !!! NEWS EPISODES : it's impossible to connect to www.registerfly.com today // 3 of my (biggest) domain names are down (unable to connect too)

don't even know what to say !!!!

[ChiTown]

Originally Posted by crackerseb

LOL (if i can say so)
they told me that like 78465421 times and it never works (each time i logi nagain nothing has changed)

for CHI TOWN : sam alvarez answered me, i responded and wait for an answer (sorry i'm in the UE not in the USA ...)

i asked for a transfer to another rgistrant tyesterday (to make a test, first) but .... HEY !!! NEWS EPISODES : it's impossible to connect to www.registerfly.com today // 3 of my (biggest) domain names are down (unable to connect too)

don't even know what to say !!!!

If you got ahold of Sam he should take care of ya..
He's one person who knows what he's doing..
Let me know how it comes out but PM me as I don't get back
to the threads all the time..
Good Luck!